Refund & Return Policy

Final-sale items
Items marked Final Sale are not eligible for return or refund.

Order Cancellations (Before Shipping)

We accept cancellation requests within 12 hours of purchase and before an order has shipped.

  • How to request: Email support@barbersupplyandco.com with the subject line “Cancel Order #XXXX”.

  • If an order has already entered fulfillment or shipped, it cannot be canceled. Please use the return process below.

Returns – Defective, Incorrect, or Damaged Products

Do you accept returns? Yes.
Return method: By mail.
How to contact us: Email support@barbersupplyandco.com with your order number, photos (if damaged), and a brief description.
Step-by-step:

  1. Contact us to start the return.

  2. We’ll review and send return instructions (and a label when applicable).

  3. Ship the item back in its original packaging with all accessories.
     Return label: Provided by us for defective/incorrect/damaged items.
     Who pays return shipping: We do for approved cases in this category.
     Return deadline: 14 days from purchase date.
     Used products: Opened items are acceptable if the issue is manufacturing defect, carrier damage, or we shipped the wrong item.
     Restocking fee: None.
     Refund processing time: 5–10 business days after the return is received and approved.
     Original shipping costs refunded? Yes when the return is due to our error or carrier damage.
     Refund method: Original payment method.

Returns for Customer Remorse (Wrong Item Ordered, Doesn’t Fit, Changed Mind)

Do you accept returns? Yes, for eligible items.
Eligibility: Items must be unused and unopened in original packaging, with proof of purchase.
Return method: By mail.
How to contact us: Email support@barbersupplyandco.com with your order number and reason for return.
Step-by-step:

  1. Contact us to request a return authorization.

  2. We’ll email return instructions (and can provide a prepaid label if you prefer the cost to be deducted from your refund).

  3. Ship the unopened item back in original packaging.
    Return label: Customer may use their own label or request a prepaid label (cost deducted from refund).
    Who pays return shipping: Customer.
    Return deadline: 14 days from purchase date.
    Used products: Not accepted.
    Restocking fee: None.
    Refund processing time: 5–10 business days after the return is received and approved.
    Original shipping costs refunded? No for remorse returns.
    Refund method: Original payment method.

For all returns, we’ll provide the return address in your approval email.